Project for The bodyshop

Client Overview: The Bodyshop is a renowned retailer specializing in ethical cosmetics and skincare products, offering a wide range of natural beauty solutions through its online shopping platform.

Scope of Work: As a customer support specialist, I provided chat and email support for The Bodyshop’s e-commerce website. My responsibilities included addressing customer inquiries, resolving issues, processing returns, and providing personalized product recommendations.

Tools Used: I utilized CRM software such as Zendesk, Helpdesk, and Gorgias to manage customer interactions efficiently. Zendesk was primarily used for email support, while Helpdesk facilitated ticket management and prioritization. Gorgias integration with multiple channels enabled seamless communication and customer engagement.

Project Highlights:

  • Implemented Helpdesk for efficient ticket management and prioritization, resulting in improved response times and resolution rates for customer inquiries.
  • Utilized Gorgias integration with social media channels to monitor and respond to customer inquiries and feedback, enhancing brand reputation and customer satisfaction.

Project for Curry:

Client Overview: Curry is a renowned retailer specializing in electronics and appliances, operating an online shopping website catering to tech enthusiasts and home appliance buyers.

Scope of Work: As a customer support specialist, I provided chat and email support for Curry’s online shopping platform. My responsibilities included addressing customer inquiries, resolving issues, processing returns, and providing product recommendations.

Tools Used: I utilized multiple CRM software including Zendesk, Freshdesk, and Zapier to manage customer interactions efficiently. Zendesk was primarily used for email support, while Freshdesk and LiveAgent were utilized for chat support. Additionally, Zapier was employed for automation and integration purposes.

Project Highlights:

  • Implemented automated workflows using Zapier to streamline processes such as order tracking, shipment notifications, and post-purchase follow-ups, resulting in improved operational efficiency.
  • Utilized Freshdesk’s live chat feature to provide real-time assistance to customers, reducing response times and enhancing customer satisfaction.
  • Handled a wide range of customer inquiries, including product troubleshooting, delivery status updates, and warranty information, resulting in increased customer retention and loyalty.





Project for Boots:

Client Overview: Boots is a leading retailer in health and beauty products, offering an extensive range of skincare, cosmetics, and personal care items through its online shopping platform.

Scope of Work: As a customer support specialist, I provided chat and email support for Boots’ online shopping website. My role involved assisting customers with product inquiries, order tracking, returns, and general support queries.

Tools Used: I leveraged CRM software such as Zendesk, LiveAgent, and Gorgias to manage customer interactions effectively. Zendesk was used for email support, while LiveAgent’s live chat feature enabled real-time assistance. Gorgias integration with Shopify facilitated seamless communication and order management.

Project Highlights:

  • Utilized Gorgias integration with Shopify to streamline order processing and customer communication, resulting in improved order fulfillment and reduced response times.
  • Implemented proactive customer engagement strategies, including personalized product recommendations and targeted promotions, resulting in increased sales and customer satisfaction.
  • Handled customer inquiries regarding product ingredients, usage instructions, and compatibility, demonstrating product knowledge and expertise to enhance the overall shopping experience.

Project for Ego:

Client Overview: Ego is a trendy fashion and apparel retailer, offering a wide range of footwear and accessories through its online shopping platform.

Scope of Work: As a customer support specialist, I provided chat and email support for Ego’s e-commerce website. My role involved assisting customers with product inquiries, order tracking, returns, and general support queries.

Tools Used: I leveraged CRM software such as Zendesk, Freshdesk, and LiveAgent to manage customer interactions effectively. Zendesk was primarily used for email support, while Freshdesk’s ticketing system facilitated organized communication. LiveAgent’s live chat feature enabled real-time assistance and issue resolution.

Project Highlights:

  • Implemented Freshdesk’s ticketing system for organized communication and follow-up on customer inquiries, resulting in improved response times and resolution rates.
  • Utilized LiveAgent’s live chat feature to provide instant support and address customer concerns in real-time, resulting in increased customer satisfaction and loyalty.
  • Handled a wide range of customer inquiries regarding product availability, sizing, and shipping information, demonstrating product knowledge and expertise to enhance the overall shopping experience.

These projects highlight my extensive experience in providing chat and email support for various online shopping websites in the cosmetic, fashion, and apparel industries. Utilizing multiple CRM software and integration tools, I successfully managed customer interactions and contributed to the overall success and satisfaction of each company’s online shopping platform.